Why ProLog?
You have made the decision to outsource either your fulfillment or customer care, or both…now you are faced with choosing the right partner for these services. We believe ProLog should be your top choice, and here's why….
Our Core Competency
Day-in and day-out, ProLog handles thousands of orders, phone calls and e-mails for some of the most respected companies in the world. Our people, processes, systems and facilities are all designed for delivering world-class warehousing, fulfillment and customer care solutions. It’s what we have done since 1996, and we do it well.
Our People
All ProLog employees are expert in their field. Our senior management team has extensive experience in transportation, fulfillment, logistics and customer care. Similarly, our operations team has extensive experience in their assigned functions, and they are supported by training programs and systems to get the job done right.
Our call center is U.S. based and is staffed with college-educated customer care associates. With this U.S. orientation, our staff has an intimate and personal understanding of the American consumer, and in turn can deliver the empathy and understanding required for optimal service. In addition, their academic achievement and experience level allows the call center to deliver excellent care and sales execution, even when faced with highly sophisticated or demanding customers.
ProLog maintains strict hiring requirements to ensure that your products and services are delivered to your satisfaction. Before any employee is hired, he or she must successfully complete a variety of testing including:
- Skills and corporate-fit based assessment
- Alcohol and drug screening
- Background check
- Credit check
- Driving record check
All with the aim of sustaining a ProLog team that is trustworthy, competent and reliable… and can deliver on the service commitments to our clients.
Our Systems and Automation
From the beginning, ProLog has delivered its services with extensive system and automation support. Our very first client (for whom we performed medical product distribution) was serviced with integrated systems and automated material handling carousels. With that as our starting point, we have sought to remain on the leading edge of fulfillment and customer care systems.
Our systems ensure that our clients can achieve their fulfillment and/or customer care objectives with no up-front investment and with minimal integration and training costs. Furthermore, our systems allow each client to have full access to their data and transaction history. Written with web services, clients can easily move data (e.g. orders, product information, and on-hand inventory) in and out of ProLog’s system, and can view their data over the Web 24/7. Essentially, clients have immediate access to a fully functioning inventory, order, and customer relationship management system on day one, without the normal hassles and costs associated with implementing similar systems in their own organizations.
Our Quality
Everything we do is geared around delivering a quality experience for our clients and their customers. Delivering quality service is a key component of our philosophy and is ingrained in each and every employee. In addition, our systems and processes have been designed and deployed to ensure the highest degree of quality for our clients.
In our distribution centers, all products and locations are managed using barcodes and hand-held scanners to ensure that products are placed in the right location, and to ensure that the right items are placed in each and every order. In our call center, our customer relationship management system requires the capture of key data to ensure that customer records are maintained with a high degree of accuracy.
Our Facilities
With locations in Kentucky and California , ProLog serves 85% of the U.S. population within two business days utilizing UPS and FedEx ground services. With our San Diego Location , we also well suited to serve the Mexican Maquiladora manufacturing industry. Our clients can utilize these two locations to streamline their time-in-transit to their customers, as well as reduce their overall freight costs. ProLog’s systems allow clients to effectively manage multiple sites with detailed decision rules for primary shipping, cross shipping, order consolidation and back-order management.
In addition, each facility is equipped with state-of-the-art distribution and material handling equipment, ensuring both quality and efficiency throughout the fulfillment process.
Our Freight Plan
With ProLog’s extensive shipping volume, freight carriers have extended ProLog significant discounts for all levels of freight service. Even our largest clients find that utilizing ProLog’s freight plan can save thousands of dollars in freight costs. Based on a client’s freight volume, ProLog will structure a cost sharing program to help reduce overall freight costs. If, however, a client desires to utilize their existing freight account, this can be easily structured and automated within ProLog’s automated manifesting system.
Our Pricing
ProLog’s pricing reflects the efficiency inherent in its people, processes and automation. Our clients find that the total cost of ProLog’s services (and related support structure) is usually well beneath what their cost is for “doing it themselves.”
Furthermore, our pricing is structured as a variable cost to our clients. For order fulfillment, pricing is set on a per-order and per-piece basis. For warehouse storage, clients pay according to the space they utilize within the ProLog distribution centers. Within the call center, clients pay on a per-minute basis for the utilization of customer care staff. As a result, our clients’ fulfillment, warehousing and/or customer care costs are truly variable…they only pay for the services they utilize.
Our Flexibility
ProLog is focused on meeting the unique needs of each and every client. For some that means customized packing lists and messaging across a broad range of businesses within their portfolio. For others it means kitting, packaging and/or labeling products prior to receiving into inventory. And for others it means capturing specific customer data in our call and executing customized outbound calling programs. We remain committed to understanding our clients’ unique requirements and developing solutions in our distribution centers and call center to meet those needs.
Our contracts also promote flexibility for our clients. Generally, contracts are written with a 60-day cancellation provision, allowing our clients to utilize our services without feeling tied to long-term contracts or commitments. However, we welcome long-term engagements and are willing to establish longer-term contracts at the request of our clients.
Our Commitment to Our Clients’ Success
We fully recognize that our success is only complete when our clients are enjoying success with their businesses. To that end, we strive to deliver the quality and efficiency that will make our clients successful in their various industries.
It also means that we want to become trusted partners in our clients’ businesses. We want to understand the obstacles and opportunities that are clients are facing, and in turn work with them to overcome these obstacles and capitalize on the opportunities. We do so by fostering regular communication and meetings with our clients, ensuring that we are all “on the same page” and focused on mutual goals and objectives.
Bottom line, we want to understand what business issues “keep our clients up at night” so that through our services we can make those issues go away, and in turn release our clients to focus on their key strategic opportunities.