Overview
Since its inception in 1996, ProLog Logistics has remained focused on delivering high-quality and cost-effective operational out-sourcing solutions. Utilizing two state-of-the-art distribution facilities, coupled with a centralized call center, ProLog is ideally positioned to meet the operational needs of its clients.
Order Fulfillment and Warehousing
From Titan rocket components to iPod accessories, ProLog handles the warehousing and fulfillment needs of some of the most demanding clients. With distribution centers strategically located in Lexington, Kentucky and San Diego, California ProLog can cost-effectively distribute products throughout the United States while simultaneously minimizing time-in-transit.
In addition, ProLog provides complete integration with its clients’ systems allowing for the seamless transmission of order and inventory data across a broad range of information technology platforms. Once Client orders are received at a ProLog distribution center, orders are picked, checked, packed and shipped utilizing a variety of automated technologies including radio frequency hand-held computers and computer-driven material handling carousels.
E-commerce Integration and Support
Companies working with ProLog can exploit the benefits of the Internet while avoiding the investment required for effectively stocking and distributing their products. ProLog’s systems provide direct, real-time, linkage to a client’s web site for capturing web-store orders and turning them into fulfilled shipments. With ProLog’s open system architecture, clients are able to easily retrieve shipping information, tracking numbers, and inventory levels for real-time posting to their web sites. ProLog also provides a whole range of e-mail notification methodologies for effectively notifying both clients and their customers concerning the status of their orders.
Call Center and Customer Care
ProLog specializes in providing out-sourced call center services to clients seeking a quality-focused, turn-key customer care solution utilizing U.S. based personnel. ProLog’s trained staff and support systems, including a web-based Customer Relationship Management (CRM) system, combine to offer clients a highly customized customer care experience. Utilizing phone, e-mail, fax response, and on-line chat tools, ProLog can deliver the superior customer care sought by its clients.
Telephone Sales and Campaign Execution
ProLog’s call center goes beyond traditional inbound call response by offering a full range of selling strategies. From “up-selling” on inbound calls to executing out-bound call programs or e-mail campaigns, ProLog’s call center team serves as a valuable and flexible sales resource aimed at improving sales and margin on behalf of its clients.
Inventory and Purchasing Management
As a supplement to its order fulfillment and warehousing operation, ProLog provides multiple services for inventory management and replenishment purchasing. ProLog works with its clients to develop reorder and safety-stock parameters that are then used in its automated system for placing client-directed purchase orders. In addition, with its on-line inventory control system, ProLog is well positioned to develop and administer vendor-managed inventory programs for its clients.