Job Opportunities
What's creating the hot job opportunities at ProLog today? Clients transforming their operations by outsourcing key business functions. A shift from traditional commerce to e-commerce fulfilled by ProLog. Clients outsourcing back-office functions to an industry and technology leader. In response to these and other current business drivers, we need talented people like you to help us fill positions in the following open opportunity areas:
Customer Care Associate, San Diego, California
ProLog is currently seeking qualified candidates for the job of Customer Care Associate in its San Diego, California call center. Qualified candidates will:
- Display the utmost in integrity and trustworthiness
- Desire to produce the highest quality work
- Be willing to complete a background check, drug screening and credit check prior to employment
- Have at least a high school degree, although a college degree is desirable.
Knowledge of call center operations and a telephone selling environment (e.g. utilizing CRM tools) is a plus, but not required. Pay will be commensurate with experience.
The essential duties and responsibilities of the job include:
- Receiving in-bound telephone orders and placing orders in the computerized system; notifies customer of any relevant or requested order information.
- Identifying products that complement customer orders, and promotes those products to enhance Client sales.
- Managing inbound customer e-mail inquiries or requests on behalf of the Client.
- Adding value to any customer interaction by properly communicating the Client's value proposition.
- Maintaining accurate customer information in the computerized database, including, but not limited to: name, address, telephone and fax numbers, e-mail address, ordering contact and any relevant license numbers.
- Noting all phone conversations and key topics of discussion in the computerized database.
- Performing liaison activities between customers and Clients.
- Updating customers on backordered items and expected delivery dates.
- Maintaining exemplary knowledge of the on-line system and training Clients on system usage and ordering procedures.
- Attending regularly scheduled product update seminars provided by Clients to enhance awareness of products and applications.
- Following up on all assigned leads from Clients, mailers, etc.
- Handling all customer complaints with professionalism; ensuring customer's complaints are resolved effectively and quickly; involves other individuals or departments as required.
- Researching the status of shipments, orders or inventory through the ProLog ProWares system.
- Processing and schedules returns.
If this job opportunity is of interest to you, and you meet the minimum requirements described above, please fax your resume to (619) 286-0430.