ProCare Services

ProLog offers a wide variety of ProCare services to its call center clients. This service offering can be customized to meet the unique needs of every ProLog client and their customers.

Order Entry	Provides customers with a personal, secure and comfortable method of ordering by phone, fax or email utilizing trained and experienced customer service staff.
Order and Account Information	Enables clients and customers to check on the status of an order or payment to ensure customer satisfaction and peace of mind.
Technical Product Support	Allows customers to gain access to information needed to make purchasing decisions through a trained and skilled staff, adding a highly personal touch to the interaction.
Returns and Warranty Processing	Provides customers an easy method to handle returns and warranty issues, which builds customer satisfaction and increases repeat business.
Customer Complaint Management	Identifies, resolves, tracks and reports customer complaints in order to improve customer retention and build brand loyalty.
Customer Information Management	Provides client and call center staff with detailed information on customers in order to improve the next service event, structure progressive customer profiling, and integrate direct marketing or brand building activities with call center deployment.
Retail Store or Dealer Locater	Provides customers with the location of the nearest outlets in order to enhance foot traffic and increase sales through outlets.
Email Receipt and Response	Facilitates rapid response to customer email inquiries using standardized or customized messages in order to improve the quality, control and tracking of these communications.
Real-Time Web-Based Reporting	Allows clients to maintain close contact with the customer care function as if it is located within their own facility.
Direct Marketing Integration	Enables client’s marketing staff to identify direct marketing opportunities and coordinate activities with call center staff in order to increase response rates, enhance brand loyalty and build sales.
Targeted Outbound Calling and E-mailing	Allows a trained staff to contact existing or qualified potential customers for targeted reasons (i.e. order follow-up, up-selling, conversion selling, account profiling, survey completion, etc.) in a manner that is wholly integrated with marketing communication activities.