ProCare by ProLog
If a company values the benefits of outsourcing call center operations, but is concerned about being “lost” or “mishandled” by a mega-call center provider located either in the U.S. or abroad, ProCare by ProLog is your answer. ProLog’s call center operations are quality not quantity focused, hence the term ProCare. ProLog takes the time to understand each client’s unique needs to ensure that expectations are met from the very first customer contact. ProLog’s client-focused approach means that communication occurs throughout the relationship in order to continue to tailor the service offering to meet changing client requirements.
As part of the call center solution, ProLog offers clients an integrated logistics capability to meet all your fulfillment, warehousing and shipping requirements. Clients can choose to use either or both of these services based on their business requirements.
As businesses increasingly focus on their “core competencies”, they turn to service partners like ProLog that have extensive expertise and inherent efficiencies in call center management. In doing so, these companies can focus on other key areas that will directly and more dramatically improve their business result while simultaneously improving the overall customer experience.
Outsourcing, when done correctly, allows a company to lower its costs and turn fixed costs into variable expenses. ProLog’s investment in systems, phones, technical resources, facilities, management and staff means that our clients do not need to utilize capital to create and maintain this capability, which is typically an expensive proposition. In addition, clients benefit by more closely tying customer care and call center costs with actual utilization and sales results.
The ProLog ProCare solution also provides clients speed to market because ProLog’s expertise and systems are easily expanded to meet new client requirements. The time difference between building a call center from scratch (and ensuring it is effective, robust and easily scalable) versus outsourcing this function to ProLog is truly significant.