Overview

ProLog specializes in providing out-sourced call center services to clients seeking a quality-focused, turn-key customer care solution utilizing U.S. based personnel. ProLog’s trained staff and support systems, including a web-based Customer Relationship Management (CRM) system, combine to offer clients a highly customized customer care experience. Utilizing phone, e-mail, fax response, and on-line chat tools, ProLog can deliver the superior customer care sought by its clients.

ProLog’s call center goes beyond traditional inbound call response by offering a full range of selling strategies. From “up-selling” on inbound calls to executing out-bound call programs or e-mail campaigns, ProLog’s call center team serves as a valuable and flexible sales resource aimed at improving customer retention, sales, and margin on behalf of its clients.